Frequently Asked Questions
Moneyblink is available to both individuals and businesses. To open an account, you must be a resident with a valid postal address in one of the supported countries listed. If you want to use a Moneyblink card, you must be a resident of an EU country. Supported countries are Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Australia, Canada, New Zealand, United Kingdom. Card services are currently only available to residents of EU countries.
If your identity document was not accepted during verification, it likely did not meet one or more of the required criteria. To pass the verification process, your document must; be a supported identity type (such as a passport or national ID card), not be handwritten, be valid (not expired), undamaged, and fully readable, have personal details that match the information in your Moneyblink account exactly. When uploading your document, please make sure that the image is clear, with no blur or glare, all four corners of the document are visible, the text and photo are sharp and legible. If your verification failed, you can simply try again with a better image or corrected document. If you're unsure why your document was rejected or you're having trouble resubmitting you can email us at [email protected] or call us at +35699231724
If you submit an identity document that does not show your residential address, you will also be asked to upload a valid proof of residence. Accepted documents include; utility bill, bank statement, national ID card, driver's licence, residence permit, letting agreement. The document must clearly show your full name and the same residential address you provided during the application process. For utility bills or bank statements, the document must have been issued within the last six months. Keeping your details up to date. We understand that personal circumstances may change. To remain compliant with regulatory requirements, we may contact you from time to time to request updated documentation or to clarify your address details.
Your account has been temporarily locked as a security measure due to multiple failed login attempts. This is usually the result of incorrect credentials being entered, which we understand can happen from time to time. To unlock your account, please contact us by phone. We will verify recent activity with you and, if needed, assist you with resetting your passcode for added peace of mind. You can reach our support team by calling +356 99 231 724 . We are available seven days a week.